Frequently Asked Questions
We are offering seating tickets on a stand with a roof, seating tickets on a stand without roof and strolling tickets (standing tickets) for all 5 days from Wednesday, 06.09.2023 to Sunday, 10.09.2023 and additionally day tickets. On Tuesday, 05.09.2023 the entry is free.
All visitor tickets grant access to all visitor areas of the venue. Access to the stands with their respective seating entitlement are only for ticket holders of the respective admission ticket. Unfortunately, it is not possible to upgrade from a strolling ticket to a seating ticket.
We have covered stands and uncovered stands at the grass stadium where the Dressage European Championships will take place. Your seat, row and block of the stand you are seated in are indicated on your ticket. Strolling tickets do not entitle you to a seat at the grass stadium.
You have access to the sand stadium where the European Championships of Para Dressage and CDI classes are held with every ticket. We invite you to watch the classes from the uncovered stand at the sand arena with free seating for every ticket holder.
Children 6 years and under are admitted free of charge but are not entitled to a seat. Children from 7 to 17 years inclusive and disabled persons receive a reduced admission. PM members (German National Federation) also receive a discount. Please have your proof/ID of membership ready at the entrance, otherwise you will have to pay a surcharge for a normal ticket. Wheelchair users or disabled persons with a "B" in their ID card pay the full admission price; an accompanying person is admitted free of charge.
We have special places for wheelchair users. Please send us an email to: tickets@riesenbeck2023.com. We will provide further information.
Ticket booking
You enter your email address when booking your ticket and you will receive a confirmation email after ordering your ticket. Please do not forget to check your spam folder in your inbox, the confirmation email may be in your spam folder by mistake
A booking confirmation will be sent to you after the successful payment process.
Yes, you can view your booking online at any time in your user account using the link provided in your order confirmation.
No, unfortunately that is not possible.
You will receive your print@home tickets via email after the payment. Please print your tickets in DIN A4 format. Make sure to not damage the barcodes on your tickets.
No, unfortunately that is not possible.
Payment
Currently only payments per PayPal are possible
We kindly ask you to contact the end customer support via the following email address: info@venuemanager.de
On site
We have a box office on site. If tickets are still available, you are welcome to purchase tickets on site.
No, unfortunately that is not possible.
The address for navigation systems is:
Riesenbeck International GmbH
Surenburg 20
48477 Hoerstel
Germany
GPS coordinates: B52,252879 L7,596493
Please follow the signs indicating the visitor’s car park and follow the instructions of the security staff.
Please send us an email at tickets@riesenbeck2023.com. We will provide all relevant information.
No, dogs are not allowed on the premises. We would also like to ask you not to leave your dog alone in the car.
Yes, but only for private use.